Drupal Support & Maintenance Services

24/7 SLA Support

Drupal Support & Maintenance Services

Keep your Drupal website secure, fast, and completely bug-free. Our US-based Drupal support agency provides proactive 24/7 updates, database backups, and custom optimizations under strict SLAs.

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Free consultation

Let’s build a Drupal website that brings you more business

Share your requirement and our team will get back with the right solution, timeline, and pricing.

Proactive Maintenance

Enterprise Drupal SLA Support

24/7 Security Patching

We deploy security updates and database patches within hours of release. Your core and contrib modules remain fully locked down against vulnerabilities.

Bug Fixing & Code Audits

Resolve complex theme errors, PHP memory limit bugs, or broken cron jobs. Our developers clean up custom module issues and debug performance bottlenecks.

Continuous Offsite Backups

Automated daily backups of databases and static file assets, archived securely in offsite AWS S3/GCS buckets with routine automated verification tests.

Hosting & Server Tuning

Optimize hosting environments on Pantheon, Acquia, Platform.sh, or AWS. Configure Varnish caches, Redis object storage, and CDN endpoints.

Response Guarantees

Service Level Agreements (SLA)

Ticket Priority Description Essential SLA Growth SLA
P1 – Critical Site down, database crash, or critical security exploit. 12 Hours 4 Hours
P2 – Urgent Functional bug blocking checkouts or content editing. 24 Hours 8 Hours
P3 – Routine Minor CSS alignment tweaks, text modifications, or backups. 2 Business Days 1 Business Day

Support FAQ

Frequently Asked Questions

Our Growth SLA features a 4-hour response guarantee for urgent core issues and security vulnerabilities. Standard non-urgent requests are processed within 1 business day.
We track official Drupal Security Advisories (DSAs) in real-time. Security updates are tested in a staging environment and deployed using Composer within hours of release.
Yes, our team has extensive experience managing Drupal instances on Acquia Cloud, Pantheon, AWS (EC2/RDS), Platform.sh, and traditional VPS environments.
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